About The Service
Vacancies have arisen for three Senior Recovery Assistants within the Recovery Section of Revenue Services. Responsible for recovering unpaid Council Tax, Business Rates, Parking Fines and Moving Traffic Offences, the Section is busy, and the workloads are high. There will also be an opportunity to become involved with aspects of work undertaken by the Income Recovery Section who raise invoices to service users for payment for various council services.
About the job
The successful applicants will join a large busy Section. Working to tight deadlines, duties will be wide and varied and will include supervisory responsibilities, deputising for the Recovery Officers to cover absence, allocation of work to Recovery Assistants and the Income Recovery Team and monitoring deadlines and output for quality and training purposes. The successful applicants will also become involved with delivering training to new and existing members of the Teams. This is not an exhaustive list of duties.
In addition, the successful applicants will be involved in the day-to-day duties of the Income Recovery Team.
What We Are Looking For From You
You will be a highly motivated individual educated to a minimum of GCSE standard in five or more subjects. You should be in possession of excellent communication skills, well developed negotiation skills and with experience of working in a debt recovery environment. The ability to work under pressure and meet deadlines is essential. In addition, as records must be monitored and maintained, good IT skills are essential.
The position will involve daily telephone contact with members of the public and you will also be offering guidance and advice on complex cases to Recovery Assistants and the Income Recovery Team; therefore, it is essential that you can demonstrate confident and assertive communication skills and be able to problem solve.
You should have experience of working in a busy office environment and should have the ability to work as part of a team. You should demonstrate a flexible approach to work as the duties are many and varied, workloads are high and priority work can change at short notice therefore an ability to adapt to change is essential.
To undertake this role, you will need to demonstrate:
- Excellent numeracy skills
- Well-developed negotiation skills
- The ability to problem- solve
- The ability to produce accurate work
- Attention to detail
- Clear verbal and written communication skills
- Proven keyboard skills
- Excellent customer care skills
- Proven organisational skills
- A flexible approach to both work and work location is essential, as office attendance will be expected on numerous days every week – on occasions at short notice.
This is essential due to the variation of tasks and numerous deadlines and targets that must be maintained.
Additional information
There are 3 Permanent posts available.
These posts are subject to a Disclosure and Barring Service Standard check.
These posts are offered on a hybrid working basis - however it should be noted that office attendance will be required on numerous days every week to support the Service, Recovery Officers, Recovery Assistants, and the Income Recovery Team.
The vacancies are suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
For an informal discussion, after reading the job description/person specification, please contact Joe Norman / Sonia Marshall / Ciara O’Hanlon/ Fiona Williams on (029) 20871151.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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