About The Service
The Specialist Housing service provides accommodation, advice and tailored support to vulnerable individuals and families with housing and support needs across Cardiff. Working across a range of services, the department supports people who may be homeless, at risk of homelessness, or experiencing complex challenges, helping them to access safe accommodation, maintain tenancies and move towards greater stability and independence.
Our services operate 24 hours a day, 365 days a year, with a focus on safeguarding, partnership working and delivering person-centred support that meets the diverse needs of the people we serve.
About the job
The Specialist Accommodation Officer plays a key role in creating a safe, welcoming and well-managed environment for people with housing and support needs. This is a varied and rewarding customer-facing role, working standard office hours, where you will support the day-to-day management of a general needs accommodation block, build positive and professional relationships with residents, and help people to achieve greater stability and independence. The post also involves undertaking tenancy management duties, supporting building management and compliance activity, and working proactively with residents and colleagues to address anti-social behaviour in a constructive and supportive way. Above all, this is an opportunity to make a meaningful difference to people’s lives as part of a committed team delivering high-quality, person-centred support.
What We Are Looking For From You
We are looking for someone who is compassionate, resilient and motivated, with a genuine commitment to supporting people with a range of housing and support needs. You will be confident in building positive relationships, communicating effectively and working calmly and professionally in challenging situations. We would particularly welcome applications from individuals with experience in housing, support or related services, alongside an understanding of safeguarding, professional boundaries, tenancy management and the importance of delivering a high-quality customer-facing service. Above all, we are looking for someone who shares our values, is committed to helping people move forward positively, and wants to be part of a team that makes a meaningful difference every day.
Additional information
This post is subject to Disclosure and Barring Service Standard checks.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Interviews will be held in person. If, after reading the job advert and the job description/person specification, you would like to find out more about the role, please contact Tom Westgarth by email on Thomas.Westgarth3@cardiff.gov.uk.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
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