About The Service
An exciting opportunity has arisen for a committed individual with excellent supervisor skills in our Advice Line Team.
The Advice Line is the triage to multiple services in the Advice and Benefit section, taking calls regarding, Money Advice, Employability services, Housing and general council enquiries.
About the job
The successful candidate need to have experience of working in an advice and benefits section and a working knowledge of Money Advice, Employability services and housing services.
The successful candidate will be directly responsible for the day to day running of the Advice Line including the line management of the advisors and collating reports for senior management on a weekly basis.
Weekend and evening working will be required on a rota basis.
The location of work will vary between County Hall, other council buildings and homeworking.
What We Are Looking For From You
You will have excellent hardworking individual with excellent communication & IT skills and the ability to adapt and learn quickly. Previous line management will be required in this fast pace, growing environment.
We are looking for a positive individual who will be able to adapt to changes that could happen in a short timeframe and deliver these changes to the team.
You will have experience mentoring, carrying out Audit checks, resolving more complex enquiries and disputes in a positive and constructive manner.
Additional information
This post is temporary until 31/07/2024.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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