About The Service
The Money Advice Team is a welfare and benefits team that sees approximately 1500 people a month identifying financial support, grants and discounts and dealing with debt. The Team is expanding due to the demand and the essential need of people visiting the 20+ locations a week that the team are committed to attending.
About the job
An exciting opportunity has arisen for 2 committed individuals with excellent customer service skills and knowledge on Welfare Benefits amongst other things, to deliver Money Advice. They will also be required to support with the delivery of the service by attending various hubs, outreach locations and events. The successful candidates will provide advice on Welfare Benefits, Housing Benefit and Council Tax Reduction as well Grants and Discounts and schemes and projects run by Cardiff Council. These services are to be delivered in person, telephone, web chat or in writing.
What We Are Looking For From You
The successful candidates will have knowledge or awareness of the topics involved in Money Advice support, namely:
- Welfare Benefits and Income Maximisation
- Council Tax and Council Tax Reduction
- Disability Benefits and appeals
- Grants, Discounts, Cost of Living Support and schemes associated with the support of those on low/irregular income
- Referrals and signposting
Full training will also be given in line with the services provided.
The ability to speak other languages in particular Welsh, Somali, Arabic or Polish would be an advantage.
Evening and weekend working will be required on a rota basis.
Additional information
If you would like to more information about this post, please contact Non Morgan on 02920 871071.
There are a total of 2 temporary post available.
These are temporary posts end 31st March 2026.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
These posts are subject to a Disclosure and Barring Service Basic check.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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