About The Service
The Gypsy Traveller Service forms part of the Supported Accommodation and Assessment Section and provides culturally appropriate accommodation, suitable to the needs of the Gypsy & Traveller Community. Through sites, site management deliver the following provisions:
- Dedicated housing management service
- Repairs and maintenance service
- Support Services
The service are currently implementing ambitious plans focusing on health, education and additional accommodation, creating an exciting opportunity for individuals to join the team as the service continues to grow in the future.
About the job
We are recruiting for an Assistant Gypsy & Traveller Services Officer on a temporary basis until March 2025 to cover Maternity leave:
The post holder will be the first point of contact for all direct presentations and telephone communications at the Gypsy & Traveller sites. Offering a reception service to service users, visitors, contractors and external agencies.
Managing the daily income of Utility credits.
Providing basic support services, raising referrals, sign posting and administrative duties.
We will offer you:
- A friendly and supportive working environment
- Regular support and relevant supervision to enable the postholder to carry out the role effectively
- Access to training for continued personal development
An opportunity to deliver a service to the Gypsy & Traveller community which makes a difference to their lives and wellbeing
What We Are Looking For From You
We are looking for people with:
- Enthusiasm, motivation and positivity
- Resilience and the ability to respond positively under pressure
- Excellent communication and conflict resolution skills
The successful candidate should have experience of working with the public and in a housing related environment would be an advantage.
Additional information
The postholder will be based on the local authority Gypsy & Traveller sites.
There is no opportunity for hybrid working.
This post is subject to Disclosure and Barring Service Enhanced checks.
A full and valid driving licence and access to own vehicle is an essential requirement of this role.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Head teacher / Governing Body.
This vacancy is suitable for post share.
A full and valid driving licence and access to own vehicle is an essential requirement of this role.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
You will be informed in advance whether the interview process for this role will be held in person or on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Matthew Mearns - Senior Gypsy Traveller Officer - matthew.mearns@cardiff.gov.uk
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
Attachments