About The Service
An exciting opportunity has arisen for a committed individual with excellent customer service skills to manage Fairwater Hub and Canton Library teams sat within the West District. The successful applicant will manage and coordinate a professional face-to-face service, including responsibilities for building management.
About the job
The successful applicant will be responsible for coordination of services ensuring a professional service is delivered to all. Services provided include full Library provision, advice on Housing & Benefits, digital & financial inclusion along with partnership working and arranging tailored community events.
What We Are Looking For From You
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.
You will have expert knowledge on providing Library services including arranging Community events. You will have expert knowledge on Housing Benefit, Council Tax Reduction scheme, Housing including the Welfare Reform Act and the options available to help those affected. In addition, you will have knowledge on a wide range of council services including Waste management.
You will work closely with partner organisations and advice agencies to ensure a fully accessible co-ordinated service is provided.
You will have experience of supervising or managing staff, mentoring, coaching and resolving more complex enquiries and disputes in a positive and constructive manner.
Additional information
This post is temporary until 1st September 2022.
The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.
Weekend and evening working will be required on a rota basis and location of work may vary.
This post is suitable for job share.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). The relevant Chief Officer may only approve requests or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
We welcome applications in both English and Welsh.
Applications received in Welsh will not be treated less favourably than English applications.
If you would like an informal conversation about this role prior to application, please email Thomas.wong@cardif.gov.uk
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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