About The Service
Cardiff Council is a local government organisation responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff
Our Advice Line team is looking to employ 7 Trainees based at Central Library Hub, The Hayes CF10 1FL as well as the potential for homeworking.
Our Advice Line is the first point of contact for many of our Advice Services such as Money Advice, IntoWork, Adult Learning and Council Enquires. The service is extremely busy and fast paced.
About the job
The role will be to support the Advice Services which have expanded to assist with over 350 calls a day during the last year. You will be the first point of contact for the Advice services and you will be required to decide which department a best fits the client as well as providing basic advice.
What We Are Looking For From You
We are looking for hard working individuals who have great customer service skills, we are looking for individuals that are able to work together as part of a team as well as on your own.
Additional information
These posts are suitable for job share.
You will be required to work on a rota basis to include Saturdays and evening: shifts will be variable according to needs of the service. The location of work may vary.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Anna Frankiewicz on (029) 20 871 071.
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