About The Service
An exciting opportunity has become available at Cardiff Council and we are recruiting two CareFirst/Eclipse Trainer/Assistant Systems Administrators to work with the CareFirst/Eclipse Team.
The roles will support Children’s Services as we upgrade our case management software from CareFirst to Eclipse. This will include training staff in both CareFirst and, moving forward, Eclipse and assisting in the maintenance of the databases that support both systems.
About the job
Eclipse case management software will replace CareFirst which has been the case management software for Social Services in Cardiff Council for a number of years.
These roles will provide training through a number of mediums, e.g. e-Learning, virtual and face to face sessions with individuals and in groups. They will also provide system administration support to assist with the maintenance of both CareFirst and Eclipse. The role also includes dealing with calls from end users, contributing to data cleansing of CareFirst and supporting the upgrade to Eclipse.
What We Are Looking For From You
We are looking for a highly organised, ‘can do’ individual with excellent interpersonal skills, a passion for training and helping others achieve their goals along with an interest in upgrading software within a Social Care setting.
You will need to work effectively as part of a team, be flexible and adaptable in your approach to your role to meet the needs of the directorate and contribute to the development of the CareFirst/Eclipse Team’s role, functionality and expertise.
Additional information
These posts are temporary until March 2023.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
If you require further information about this post, please contact Denise Symes at d.symes@cardiff.gov.uk.
These vacancies are suitable for post share.
These posts are subject to Disclosure and Barring Service Enhanced checks.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID -19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Laura.White3@cardiff.gov.uk for a discussion.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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