About The Service
CareFirst is the case management system used by social services and communities staff to record their service user information. The system also provides key performance indicators. The CareFirst/Eclipse Information Assistant provides assistance and support to end users of the CareFirst system. The CareFirst database will soon be replaced by its upgraded system called Eclipse.
About the job
To provide a single point of contact for internal / external users of CareFirst/Eclipse to log, expedite and, where applicable, resolve their queries or problems face-to-face in person and over Microsoft Teams or via the telephone.
What We Are Looking For From You
We are looking for a dynamic, enthusiastic, confident person to join a small team in helping to provide a single point of contact for Adult Services and Communities internal users of the current social care electronic case record system CareFirst/Eclipse.
The successful person will be expected to set up new users and organisations on the system as well booking staff on to the appropriate training sessions. Duties will also include, logging, expediting and, where applicable, resolving queries or problems from users and various data cleansing of records.
Work has just commenced on the implementation of a new case management system for Social Services called Eclipse and this will eventually replace CareFirst. This is an exciting time to join the CareFirst/Eclipse Team and this role will offer support with this new project.
Additional information
Due to the current Covid-19 situation, the post will involve working remotely from home. The Council will provide all necessary equipment to support remote working.
This post is subject to Disclosure and Barring Service Enhanced checks.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
Due to the current COVID -19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact
K.Danielsen@cardiff.gov.uk for a discussion.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
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