About The Service
An exciting opportunity has arisen within Independent Living Services, as a Hospital Contact Officer, for the First Point of Contact (FPOC) Hospital Team.
Independent Living Services (ILS) support vulnerable adults to live independently at home and connected to their communities, through tailored information, advice and support – enabling people to take control of their own lives.
The FPOC Hospital team (also known as the “Pink Army”), are a fundamental part of the University Health Board (UHB)’s integrated discharge team, providing a person centred approach to the quick and safe facilitation of discharge for Cardiff patients. Our team also acts as a conduit to all community services and point of communication for many partners.
Currently the FPOC Hospital team are based in the University Hospital of Wales, Lakeside Wing, and Llandough Hospital, with the possibility of expansion to further UHB sites.
About the job
The successful candidate will be responsible for working as a member of the FPOC team; providing advice, information and assistance to members of the public, both in respect of services directly provided by Adult Services and those provided by other relevant agencies.
The contact officer will also help support to co-ordinate hospital discharges, to promote excellent standards of discharge practices across the University Health board (UHB) sites to improve the quality of the patient experience. This will include the collection and review of appropriate data to measure the impact of FPOC team practices as part of the UHB integrated discharge team.
What We Are Looking For From You
The successful candidate will have excellent communications and IT skills and experience of working within a Social Care, Health, 3rd Sector or Advice-giving environment. You will have a strong track record of managing resources effectively and providing excellent outcomes for customers.
You will need to demonstrate an ability to respond sensitively to individual’s circumstances, as well as having a positive can-do attitude.
Additional information
This post is temporary until 31st March 2023.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is subject to a Disclosure and Barring Service Enhanced check.
This vacancy is suitable for post share.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
This role is based full time within a hospital setting and may require you to be located across multiple sites.
For further information or informal conversation about this post please contact Maggie Friend, First Point of Contact Hospital Team Manager on telephone number 029 2184 1992.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
Due to the current COVID -19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Maggie Friend, First Point of Contact Hospital Team Manager on telephone number 029 2184 1992.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
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