About The Service
24/7 Services are looking for highly motivated individuals to join their team of Control Centre Operators.
About the job
The candidates will be responsible for handling a variety of Telecare and out of hours repair calls from start to finish.
What We Are Looking For From You
The candidates should be educated to GCSE level or equivalent with successful applicants possessing excellent communication and IT skills and the ability to adapt and learn quickly.
A positive and customer focused attitude is essential. The role operators over a 28 hour rotating shift pattern, meaning the successful candidate will work a combination of morning, afternoon and night shifts. the role has a 10% shift enhancement on the basic salary, time and a third for evening/night and time a half for weekends. A typical shift pattern is Monday, Tuesday, Saturday Sunday one week and Wednesday, Thursday Friday the following week. These will consist of 2 weeks of afternoon/evenings, 2 weeks of night shifts and 2 weeks of morning/afternoon shifts with an average of 3 to 4 days off between shifts. Additional hours/overtime may be available.
Additional information
A knowledge of Welsh would be an advantage but not essential.
For an informal discussion after reading the job description, please contact Nichola Hodges (029) 2053 7080.
This post is subject to a Disclosure and Barring Service basic check.
These posts are part time and will work 28 hours per week.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
Due to the current COVID -19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Nichola Hodges (029) 2053 7080.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
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