About The Service
Cardiff Council delivers over 700 different services to our citizens, visitors, and businesses across the City. As a local government organisation, our customers depend on us to deliver our essential services every day and, whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to the communities we serve.
As it is important that our workforce better reflects the communities we serve, you must live in Cardiff to apply for this role and you can check your postcode falls within the boundaries of Cardiff here: http://ishare.cardiff.gov.uk/mycardiff.aspx
Our Hubs Team is looking to employ a Corporate Apprentice(Level 2) based at Central Library Hub The Hayes Cardiff CF10 1FL, to contribute to our Service helping us to deliver An exciting opportunity has arisen for committed individuals with excellent customer care skills to join our team at Central Library Hub. The Hubs provide professional front line advice to customers on Housing Benefits. These include Universal Credit, Housing Benefit & Council Tax Reduction schemes, and a wide range of Council services including those provided by partner organisations.
About the job
In this Corporate Apprentice (Level 2) role you will learn to:
The successful candidate will provide a professional and friendly service to our Hub customers & partner service providers, via phone or face to face. You will assist with booking appointments, assisting customers with basic computer skills and help with general administrative duties.
Full training will be provided and our Team will help and encourage you to develop in the role and you will be encouraged to take on a variety of duties. You will receive supervision and on the job training and will have a named mentor to support you to deliver an efficient and effective service in a positive, customer-focused manner.
The Corporate Apprentice & Trainee Scheme also provides opportunities to enhance your transferrable skills to help support your career progression.
Many of our teams have moved to online and homeworking working and you will be encouraged to develop the skills to support this. Where homeworking is required, you will be given the necessary equipment however, you will need to arrange your own internet connectivity (some support may be available to help with this).
Weekend working will be required on a rota basis
This role includes a Welsh Government Apprenticeship Framework Qualification in Digital Application Support at Level 2. *Please check your eligibility to apply for this role using the information listed in the Additional Information section below and in the Person Specification for this role.
What We Are Looking For From You
Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are interested in our work, keen to learn in the role and in helping us making a difference to our customers by delivering exceptional public services in Cardiff.
Our Corporate Apprentices gain valuable experience working for the largest Council in Wales. Whilst we cannot guarantee that the appointed candidate will go on to secure a further role at the end of this initial contract, they will be supported and encouraged to take advantage of the many opportunities available within our organisation, in order to progress their career.
Additional information
If after reading the job description, you have any questions about the role please contact Peter Yarwood. peter.yarwood@cardiff.gov.uk
To be eligible to apply for this role you must live in Cardiff. Please check your postcode falls within the boundaries of Cardiff here: http://ishare.cardiff.gov.uk/mycardiff.aspx
You can apply for this role if you have not already gained the apprenticeship qualification (or NVQ) offered in this role, at the same Level or higher.
Graduates are only eligible to apply for Apprenticeship roles offering a minimum of a Level 3 Apprenticeship Qualification and provided their degree is in a different subject.
You may be able to apply for other Corporate Apprentice roles offering a different qualification route, or our Corporate Trainee roles (or other Council vacancies)
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
Attachments