About The Service
Internal applicants are not eligible to apply for this post, however agency workers, including Cardiff Works are eligible to apply. To be eligible to apply for this role you must live in Cardiff. Please check your postcode falls within the boundaries of Cardiff here: http://ishare.cardiff.gov.uk/mycardiff.aspx
Cardiff Council delivers over 700 different services to our citizens, visitors, and businesses across the City. As a local government organisation, our customers depend on us to deliver our essential services every day, even during a pandemic. Whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to the communities we serve.
Our East Hubs Team is looking to employ a Corporate Trainee based within the East Community Hubs including St Mellons, Llanrumney, Rumney and the Llanedeyrn hubs.
Community Hubs provide a face to face service to the citizens of Cardiff and a main focus on community wellbeing. The Hubs provide help and support with Universal Credit, Welfare Benefits, Council Tax, Housing, Bus passes for the elderly and disabled, Free School Meals, Education, Bulky waste orders, as well as a variety of other council services including library provision & Community Hub events.
About the job
In this Corporate Trainee role you will support our service and will learn to
work as part of a team to deliver a first class service. You will develop general office administration skills for example, using word and excel, answering telephones, using IT daily, helping customers with their enquiries and developing excellent customer service skills. You will also support customers to make welfare benefit claims on line and support customers to digitally self-serve where possible. You will assist in setting up and the running of community events and groups.
The service team will help and encourage you to develop in the role and you will be encouraged to take on a variety of duties. You will receive supervision and on the job training and will have a named mentor to support you to deliver an efficient and effective service in a positive, customer-focused manner. The Corporate Trainee Scheme also provides opportunities to enhance your transferrable skills to help support your career progression.
You will receive the Voluntary Living Wage rate in this role, which is currently £9.30 per hour. Most roles are based on a 37hour week although many roles can be worked on a part time basis. You will receive 27 days paid holiday plus bank holidays.
We are moving to online and homeworking working and you will be encouraged to develop the skills to support this. Where homeworking is required, you will be given the necessary equipment however, you will need to arrange your own internet connectivity.
This role will be located within the East district of Cardiff which will include the Community hubs of St Mellons, Llanrumney, Rumney and Llanedeyrn
Please note that Community Hubs are open from 9am – 6pm plus one late night a week – closing at 7pm and Saturday from 9am – 5.30 pm. You will be required to work on a rota basis and this will include some evening and weekend work.
What We Are Looking For From You
Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are interested in our work, keen to learn in the role and in helping us making a difference to our customers by delivering exceptional public services in Cardiff.
Our Corporate Trainees gain valuable experience working for the largest Council in Wales. Whilst we cannot guarantee that the appointed candidate will go on to secure a further role at the end of this initial contract, they will be supported and encouraged to take advantage of the many opportunities available within our organisation, in order to progress their career.
Additional information
If after reading the job description, you have any questions about the role please contact Alex Gee, alex.gee@cardiff.gov.uk, 02922330201
To be eligible to apply for this role you must live in Cardiff. Please check your postcode falls within the boundaries of Cardiff here: http://ishare.cardiff.gov.uk/mycardiff.aspx
This post is not suitable for post share.
This post is temporary for 6 months if worked full time or longer if worked part time. Most roles are based on a 37 hour week although many roles can be worked on a part time basis.
This salary is subject to the Living Wage Supplement that tops up the basic rate of pay to £9.50 per hour. The supplement will be reviewed every April. Cardiff Council reserves the right to make any changes to, or removal of, the Living Wage Supplement.
When completing your online application, you should tailor your application to the role in the Supporting Information section, stating how you meet each of the essential criteria listed on the Person Specification. You should also state how you meet any desirable criteria as we may use these to shortlist should we receive a large volume of applicants meeting all the essential criteria. The Supporting Information section of the online application form is limited to 4,000 characters – you can upload additional Supporting Information but please do not submit a CV as this is unlikely to provide the information needed. Please read the guidance on how to apply.
To support your application or potential future interview you may find it helpful to find out a little more about the wider role of the Council by following us on Twitter, Facebook, Instagram, subscribe to our YouTube Channel, or by visiting our website www.cardiff.gov.uk We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
If you need help with your application please contact our Into Work Services Team at www.intoworkcardiff.co.uk or 029 20 87 1071
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