About The Service
This vacancy is only available to employees of Cardiff Council including Cardiffworks and Agency Workers currently engaged with the Council.
An exciting opportunity has arisen within the Tenant Services Section for a Document & Mail Manager to oversee physical & digital incoming and outgoing Mail.
The successful candidate will manage, monitor and control the work of the Document Management Team ensuring that all mail is processed effectively and efficiently.
About the job
You will manage a team that opens and directs mail to many departments within the authority.
You will be responsible for the day-to-day management of the Document Management Team, you will ensure all post is dealt with in a timely manner.
The postholder will also be responsible for the Hybrid Mail contract.
What We Are Looking For From You
The right individual will have the vision to identify future opportunities for service improvement. You should have a desire to work in a fast-paced team environment and work collaboratively with colleagues.
You will have experience of providing excellent customer service, work well within a team and have a flexible approach. You will have exceptional communication and IT skills, with the ability to resolve disputes in a positive and constructive manner.
You must have good organisational skills, with a commitment to meeting the customer’s needs.
Additional information
This vacancy is suitable for post share.
This post is subject to Disclosure and Barring Service Basic checks.
We welcome applications in both Welsh and English. Applications received in Welsh will not be treated less favourably than English applications.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role, please contact Emma Dennett by email edennett@cardiff.gov.uk
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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