About The Service
An exciting opportunity has arisen for a Higher Clerical Assistant working with the Occupational Therapy Contact and Review Team, within Independent Living Services.
About the job
The successful applicant will be based primarily at County Hall, although home working will be required at present.
The successful applicant will form part of the Contact and Review Team, working alongside the qualified Duty Occupational Therapist, Occupational Therapy Assistant and Contact Officers, providing advice and information to members of the public, both in respect of services directly provided by Occupational Therapy and those provided by other relevant agencies.
The sucessful aplicant will be responsible for, the taking and processing of referrals, maintaining support systems in respect of, telephone messages, databases, registers, correspondence, minute taking, photocopying, filing and stationery supplies.
What We Are Looking For From You
You will have excellent communication and organisational skills, and the ability to prioritise and work under pressure.
The successful candidate must also be able to work to strict deadlines and be extremely flexible. You must be able to work autonomously as well as being able to work as part of a team.
It is essential that you have experience of working directly with members of the public/other agency personnel and can confidently deal with customer enquiries.
Additional information
We are committed to your development and have well-established supervision and Personal Performance and Development schemes, training and CPD programmes where appropriate.
This post is subject to Disclosure and Barring Service Enhanced checks.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
This document is available in Welsh / Mae’r ddogfen hon ar gael yn Gymraeg
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact
Caryn Abbott (Service Manager) or Zara Grant (Team Manager), Independent Living Services 029 2023 4222
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