About the Service
An exciting opportunity has arisen for committed individuals to work with the Housing Options service to help clients under threat of becoming homeless. The key objective will be to prevent homelessness and to support both individuals and families to secure accommodation.
About the job
The demands on the service and the priorities for the team are ever changing throughout any given day and the post holder will need to have the skills to manage change and problem solve. The individual will be responsible for ensuring that service objectives, targets and quality standards are met whilst meeting high levels of customer service. As well as:
- Providing support to prevent customers becoming homeless, and help customer’s secure settled accommodation who are already living in temporary accommodation.
- Securing appropriate permanent accommodation for customers, with a focus on securing private rented accommodation.
- Assessing customers support needs in a holistic manner and refer to appropriate agencies
What we are looking for from you
The post holder will need to have team working skills, the ability to produce innovative solutions and be forward thinking to help develop the service. The ability to liaise well with landlords and third party organisations to secure private sector accommodation will also be of benefit.
The post holder will be required to provide excellent outcomes for vulnerable clients, and high quality customer service.
Experience of homeless legislation and working with the public will be an advantage. You may be required to work until 19:00 hours to meet the demands of a very busy service.
Additional information
This post is subject to Disclosure and Barring Service Enhanced checks.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID -19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview or for an informal conversation about the post process please contact – Raelle Fontenot, Accommodation & Support Manager
029 2057 0654
| Grade 6 - £24,799 - £28,785 |
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