About The Service
An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Hub teams within the city centre and Penylan library.
The team supports customers who make use of our Hubs & Libraries, aiming to resolve enquiries at first point of contact.
The successful candidate will assist in the delivery of a full Library service, along with carrying out general office duties including using digital systems
About the job
You will be required to support customers using Hubs & Libraries to resolve enquiries and to provide customer focused delivery of Hub & Library services and information provision.
You will assist with the provision of a high-quality service, including supporting events held within the Hubs & Libraries
What We Are Looking For From You
To provide a professional, high quality, customer focused Library admin service.
To resolve enquiries wherever possible at first customer contact. Where this is not possible, refer to other officers, or sections following agreed referral processes.
To encourage new Library members and provide an informative customer focused Library service.
To encourage financial and digital inclusion by providing practical assistance and advice
To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.
Additional information
The ability to speak other languages, in particular Welsh would be an advantage
This vacancy is suitable for post share
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process, please contact Fergus Logan -FLogan@cardiff.gov.uk.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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