About The Service
An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our North Hub team based in Penylan Library.
Our team support customers using Hubs & Libraries to resolve advice enquiries, provide customer focused delivery of Hub & Library services and information provision.
About the job
To assist in the delivery of a full Library service and participate in the delivery of Hub / Library events.
The job requires the provision of a professional, high quality customer focused face-to-face service.
To advise on a wide range of general Council services; resolving enquiries at the first point of contact wherever possible.
What We Are Looking For From You
The job will require expert knowledge on Library provision. You will liase with other partners and advice agencies to ensure a fully accessible co-ordinated service is provided.
You will have experience of working with customers, preferably on a face-to-face basis with a commitment to providing high quality customer service. You will have a good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.
Additional information
Weekend and evening working will be required on a rota basis and the location may vary.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
The ability to speak other languages, in particular Welsh would be an advantage.
This post is part time and will work 18.5 hours per week.
This post is subject to Disclosure and Barring Service Enhanced checks.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform.
If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Craig Jacob
(Craig.Jacob@cardiff.gov.uk).
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