About The Service
An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our West Hub Team (Fairwater Hub)
Our team support customers using Hubs & Libraries to resolve advice enquiries, provide customer focused delivery of Hub & Library services and information provision.
About the job
To assist in the delivery of a full Library service and participate in the delivery of Hub / Library events.
The job requires the provision of a professional, high quality customer focused face-to-face service.
To advise on a wide range of general Council services; resolving enquiries at the first point of contact wherever possible.
What We Are Looking For From You
The job will require expert knowledge on Library provision. You will liase with other partners and advice agencies to ensure a fully accessible co-ordinated service is provided.
You will have experience of working with customers, preferably on a face-to-face basis with a commitment to providing high quality customer service. You will have a good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.
Additional information
This post is temporary until 31st March 2022.
Weekend and evening working will be required on a rota basis and the location may vary.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
The ability to speak other languages, in particular Welsh would be an advantage.
This vacancy is suitable for job share.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Cindy Jay 02920 785583
Attachments