About The Service
Cardiff Council is a local government organisation, responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff.
It is important to us that our workforce reflects the values of our organisation, to better serve our communities. Our Community Hubs offer candidates an exceptional opportunity to join us in one of our thriving teams.
About the job
An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our hub Teams across the city
Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library services and information provision.
The successful candidate will assist in the delivery of a full library service, participate in the delivery of Hub/Library events and work collaboratively with various partner organisations to provide a holistic service.
What We Are Looking For From You
To resolve enquiries wherever possible at first customer contact. Where this is not possible, refer to other officers, or sections following agreed referral processes.
To encourage new library members and provide an informative customer focused library service.
To arrange appointments for customers as required and to act as a customer advocate, taking ownership of enquiries and ensuring complaints are resolved at the earliest opportunity.
To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole. To provide cover for other officers, and to change location at short notice, when necessary.
Additional information
This post is temporary until 31/03/24
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). The relevant Chief Officer may only approve requests or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
Weekend and evening working will be required on a rota basis and location of work will vary.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact please email Thomas Wong or Fergus Logan - Thomas.Wong@cardiff.gov.uk or FLogan@cardiff.gov.uk
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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