About The Service
An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our North Hub team based in Rhiwbina Hub and Whitchurch Hub.
Our team support customers using Hubs & Libraries to resolve advice enquiries, provide customer focused delivery of Hub & Library services and information provision.
About the job
To assist in the delivery of library services and participate in the delivery of Hub events.
To advise on a wide range of general Council services; resolving enquiries at the first point of contact wherever possible, or provide accurate referrals to other service areas.
The job requires the provision of a professional, high quality customer focused face-to-face service.
What We Are Looking For From You
The job will require expert knowledge on Library provision. You will liaise with other partners and advice agencies to ensure a fully accessible coordinated service is provided.
You will have experience of working with customers, preferably on a face-to-face basis with a commitment to providing high quality customer service. You will have good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.
Additional information
Weekend and evening working will be required on a rota basis and the location may vary.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
The ability to speak Welsh to an advanced level 4 is an essential.
The ability to speak other community languages (Somali, Polish, Czech, etc.) would be an advantage.
This vacancy is suitable for job share.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Craig Jacob on 02920 871 331 or craig.jacob@cardiff.gov.uk.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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