About The Service
Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management tasks. The service was established in November 2015.
Rent Smart Wales benefits from web based systems designed with the customer in mind, contact centre telephone technology, partnership arrangements with the 22 authorities across Wales and is being supported by a comprehensive marketing campaign being led by Welsh Government.
About the job
We are looking to recruit a number of enthusiastic individuals to join our team as Licensing Officers within the Rent Smart Wales Contact Centre and assist in providing a high standard of customer service to our service users via telephone and email.
Licensing Officers are required to support and advise a wide range of customers, both internal and external. The post holders will ensure that our customers receive the highest level of customer service and that their enquiries are resolved at the initial point of contact, where possible.
What We Are Looking For From You
The successful candidate will have experience of working in a customer focussed environment, have excellent communication, planning, prioritisation and analysis skills, be an excellent team player and take an enthusiastic and take a responsible approach to all tasks.
Due to current restrictions, the successful candidates will be able to work from home in a suitable working space ensuring confidentiality is maintained at all times while complying with all relevant health and safety regulations, including an awareness of the requirements of DSE regulations.
Additional information
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Sarah Griffin, Sarah.Griffin@cardiff.gov.uk
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