About The Service
We are looking for an exceptional, hardworking, and highly motivated Operational Manager to provide management and leadership for Cardiff Council’s Residential Services, the Intervention Hub and Support4Families, implementing the Right Place Model.
Cardiff’s Accommodation Strategy outlines our ambitious plans to increase residential care provision for children and young people in Cardiff. We are clear that all children and young people deserve to have a place they call home where they are safe, nurtured and protected.
As part of Cardiff’s Children Services’ strategy, we are creating an out of hours support team, ensuring vulnerable children, young people and families can access emergency support outside of office hours. This team will provide support wherever the child resides, in line with the Right Place philosophy.
Cardiff is one of the fastest growing cities in Britain, and the first to be awarded Child Friendly status by UNICEF, this is in recognition that the rights of children and young people are at the centre of all our policies and strategies.
This is a great time to join Cardiff childrens services as we work to develop new and innovate ways to ensure children and young people are safe and thriving in our capital city.
About the job
We are looking for an exceptional, hardworking, and highly motivated Operational Manager to provide management and leadership for Cardiff Council’s Residential Services, the Intervention Hub and Support4Families. This will also include the implementation of the Right Place Model which is based on the No Wrong Door Yorkshire Model.
The key purpose of the role is to provide leadership, support and guidance to the team of Registered Managers and work closely with the Responsible Individuals to ensure services are fully compliant with regulatory requirements and provide high quality residential care for children and young people with a range of complex needs, including emotional, behavioural and social difficulties, along with autistic spectrum disorder and physical disability.
Alongside the residential staff team you will be responsible for leading the Interventions Hub which is an expanding service that utilises evidence based practice models of intervention to support families to make positive changes in their lives.
What We Are Looking For From You
We are keen to hear from people with the relevant professional qualifications, knowledge, values, and skill set. The role of Operational Manager requires an experienced and confident senior manager with exceptional leadership skills and knowledge, who is child centred in their approach and has significant experience of working with children Looked After to ensure we deliver excellent services to our children and young people.
As Operational Manager you will have and be able to demonstrate:
- knowledge of relevant legislation/statutory requirements associated with the provision of residential services in Wales, with up-to-date knowledge and experience of delivering strength-based approaches and trauma-informed practice.
- experience of managing change and driving service improvement with resilience and ambition and you will have high standards.
You will be expected to combine home working with regular site and central office visits. Some evenings and weekend working will be required.
We require someone to build on our achievements and further develop our residential interventions hub and Early Help service to a very high standard.
You will also have responsibility in the management of the Intervention Hub/Support for Families to ensure the delivery of interventions are focused on prevention of risk, Children coming looked after and work closely with Early Help colleagues.
We are seeking a person who can:
- Provide vision, professional leadership, management and direction for the services, driving improvement and innovation through all services you will be responsible for.
- Ensure that development plans for the individual care homes and the overarching Residential Service are in place, and that progress is robustly monitored to ensure timely and continuous improvement.
- Have overall responsibility as the Hub Manager for the Right Place and assist with co-ordinating the support for young people and their families.
- Ensure that the is a clear quality framework of service standards in place, against which performance is measured.
- Develop a culture that promotes best practice and safety, consistency of approach and a learning environment across all Services.
- Work closely with individual Registered Managers/Responsible Individuals to monitor the operation and financial control of their services, ensuring that services remain in budget whilst maximising the available resources.
- Cultivate effective relationships, at all levels across all relevant stakeholders; to include other professionals within the Directorate and more widely across the Council, the regulator, children, young people and parents/carers and external agencies and to use these relationships to promote partnership working and develop a collaborative approach to support children and young people.
For an informal discussion about the role please contact Suki Bahara-Garrens (Operational Manager) Suki.Bahara@cardiff.gov.uk to arrange a mutually convenient time.
Additional information
This post is subject to Disclosure and Barring Service Enhanced checks.
This post has a requirement for registration with Social Care Wales.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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