About The Service
Several exciting opportunities are currently available within Cardiff Council’s Migration Policy and Services Team. These are new roles as we expand our existing team and grow our local service offer to support new arrivals in the city.
The Migration Policy and Services Team are based within the Policy & Partnerships department, within the Community Safety and Cohesion unit.
The team works in close partnership with a range of local stakeholders to design, coordinate and implement local work on refugee resettlement and our wider migration work, such as supporting EU Nationals, asylum seekers and those arriving on specific visa routes.
About the job
IMPORTANT: Please read the additional information section for guidance on how to apply for these roles to ensure your supporting statement is submitted in the correct format.
We are recruiting for several new positions to support our immediate response to the Ukraine crisis.
This post is initially offered as a 12 month position due to funding.
Working within a fast-paced and dynamic environment, these roles provide an incredibly rewarding opportunity to support newly arrived Ukrainian nationals in a frontline capacity and support their sponsors (hosts) as they welcome a Ukrainian family into their home.
You will be a single point of contact for newly arrived Ukrainian nationals and their sponsors in Cardiff, supporting their welcome journey and helping them to access the services they need.
In the role of Refugee Support Worker, you will provide supportive and collaborative welcome service. This will include delivering a needs-led support service to refugee clients with complex and diverse needs, including those who have recently arrived from conflict zones and have experienced forced displacement.
You will manage a caseload of refugee family arrivals, ensuing holistic assessments are undertaken to understand and respond to their needs and create appropriate short, medium, and long-term action plans for each family, involving their sponsor, local services and civil society as appropriate.
You will be a source of continuous support and advice for the individual or family through each stage of their welcome, support and integration pathway and act as their advocate, always prioritising their safety and wellbeing.
The successful post holder will demonstrate excellent problem solving and case management skills; be confident working within a multi-disciplinary team; and display competence working in a fast-paced and demanding environment.
You will receive full training to succeed in the role and will join a supportive team who will enable you to develop your skills quickly and make a significant contribution to the work of the team through the delivery of an effective support service.
What We Are Looking For From You
You will have a positive, can-do attitude and a passion for delivering the best outcomes for vulnerable people.
You will be highly motivated and able to work autonomously across different sites with minimal supervision.
This is a fast-paced, dynamic environment so you must be well-organised and able to prioritise tasks with competing priorities and maintain your professionalism.
We would also like to see that you are a good listener and communicator, familiar with the role of local government in delivering refugee resettlement and support to displaced people, recognise appropriate boundaries and that you can accurately record your engagement with clients and sponsors.
You will also have good numeracy skills with attention to detail, and able to use Microsoft programmes such as Excel, Sharepoint and Teams.
Our team have a strong commitment to personal development, and you will be encouraged to participate in relevant training, build your skills and enhance your expertise to succeed in this role and achieve your career aspirations.
We welcome applications from a range of professional backgrounds including those looking to transfer from the private and voluntary sectors into public service.
Additional information
This post is temporary until 31st May 2023.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081).
Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools-based staff the Headteacher / Governing Body.
In your supporting statement to apply to this role, please provide a response to the following questions, up to a maximum of 500 words per question. For questions 2-4 please provide your example using the STAR format. (Situation, Task, Action, Result)
1. Describe your prior experience of supporting people with complex needs, and any experience you have working with refugees, asylum seekers or vulnerable migrants.
2. Please provide an example of a time where you have completed a task under pressure.
3. Please provide an example of a time where you have used your communication skills to resolve a problem.
4. Please describe a time where you have worked effectively within a team context to achieve a shared goal.
This post is subject to a Disclosure and Barring Service Enhanced check.
This vacancy is suitable for post share.
We are ideally seeking candidates for an immediate start but can also accommodate a May 2022 start date.
If you would like to ask any questions about this role, please contact the team via the following mailbox to schedule a call: UkrainianSupport@Cardiff.gov.uk.
Due to our current interim working arrangements, we are unable to provide recruitment packs through the post. We also cannot accept application forms by post.
As an equal opportunities employer, we value diversity. Therefore, although not a requirement for application, we welcome and encourage applications from underrepresented individuals including those:
• aged under 25;
• not in employment, education or training;
• from our local communities including in particular disabled individuals, carers and those from the Cardiff Black and Ethnic Minority and LGBT+ communities;
• ability to communicate fluently in Welsh.
• applicants from a refugee background are also encouraged to apply.
• we particularly welcome applications from those with Ukrainian language skills.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
Due to the current COVID -19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact
Sian Sanders, sian.sanders@cardiff.gov.uk.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
•Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
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