About The Service
An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our East Hubs team. The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management.
About the job
Services provided include advice on Housing & Benefits, Library provision, digital & financial inclusion along with partnership working and arranging tailored community events.
What We Are Looking For From You
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.
You will have experience of providing advice on an array of council services including Waste management, Library provision & arranging Community events. You will have knowledge on Housing Benefit, Council Tax Reduction scheme, Housing including the Welfare Reform Act and the options available to help those affected.
You will work closely with partner organisations and advice agencies to ensure a fully accessible co-ordinated service is provided.
Ideally, you will have experience of mentoring & coaching staff and resolving more complex enquiries and disputes in a positive and constructive manner.
Additional information
The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.
Weekend and evening working will be required on a rota basis and location of work may vary.
This post is suitable for job share.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). The relevant Chief Officer may only approve requests or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID-19 circumstances, the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please email Holly.james@cardiff.gov.uk
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