About The Service
An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our Central Library Hub team. The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management.
We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued.
Here are some examples of how we try and achieve this:
- A generous annual leave entitlement.
- Adaptable working arrangements, which can include a flexi scheme allowing you to work a schedule that suits you and meets the needs of the service.
- Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.
- Guaranteed access to further Training & Development to give you the opportunity advance your career with us.
- Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women’s Network).
- Hybrid working opportunities
- Access to comprehensive employee wellbeing support.
- Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council’s Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & Ikea).
About the job
Services provided include advice on Housing & Benefits, Library provision, digital & financial inclusion along with partnership working and arranging tailored community events.
Weekend and evening working will be required on a rota basis and location of work may vary.
What We Are Looking For From You
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.
You will have experience of providing advice on an array of council services including Waste management, Library provision & arranging Community events. You will have knowledge on Housing Benefit, Council Tax Reduction scheme, Housing including the Welfare Reform Act and the options available to help those affected.
You will work closely with partner organisations and advice agencies to ensure a fully accessible co-ordinated service is provided.
Ideally, you will have experience of mentoring & coaching staff and resolving more complex enquiries and disputes in a positive and constructive manner.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Additional information
If you would like an informal conversation about this role prior to application, please email Fergus Logan flogan@cardiff.gov.uk
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). The relevant Chief Officer may only approve requests or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is subject to an Enhanced Disclosure and Barring Service check.
This post is suitable for job share.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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