About The Service
An exciting opportunity has arisen for committed individual with excellent customer service and supporting skills to join our Housing Advice Line, based in County Hall
About the job
The Senior Hub Officer will be responsible for: Supporting staff on the phone who have enquiries about immediate homelessness potential homelessness and support for prevention. The role will involve mainly supporting staff with calls and taking complex queries that have been escalated. The role will also involve some email queries that present to the team via the mailbox.
What We Are Looking For From You
You will require expert knowledge on Housing including the new allocation policy and the options available to help those affected
You will also have good knowledge of the sign up process for new Council contract holders and the other housing services available to them once they become a contract holder.
You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have exceptional communication and IT skills and the ability to resolve disputes in a positive and constructive manner.
The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.
Weekend and evening working will be required on a rota basis and location of work may vary.
Additional information
This post is subject to a Disclosure and Barring Service Enhanced check.
This post is suitable for job share.
This post is temporary until 31/03/2026.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body This vacancy is suitable for post share.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application Jamie Eidman – chloe.miller@cardiff.gov.uk
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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