About The Service
An exciting opportunity has arisen for a committed individual to work within the Housing Options service to help clients under threat of becoming homeless. The key objective will be to prevent homelessness and to support both individuals and families to secure accommodation.
About the job
The demands on the service and priorities for the team are constantly changing throughout any given day and the post holder will need to have the skills to manage change and resolve issues. The post holder will be responsible for ensuring that the aims, targets and quality of service standards are met in achieving high levels of customer service and line management of the Housing Support Workers team.
In addition the post holder will:
• Offer support to prevent customers from becoming homeless and help customers already living in temporary accommodation to secure stable accommodation.
• Find appropriate permanent accommodation for customers, with a focus on securing private rented accommodation.
• Assess customer support needs holistically and refer to appropriate agencies.
What We Are Looking For From You
The post holder will need to have team working skills, the ability to produce innovative solutions and be forward thinking to help develop the service. The ability to liaise well with landlords and third party organisations to secure private sector accommodation will also be of benefit.
The post holder will be required to provide excellent outcomes for vulnerable clients, and high quality customer service.
Experience of homeless legislation and working with the public will be an advantage.
You may be required to work until 19:00 hours to meet the demands of a very busy service.
Additional information
For further information or an informal conversation about this post, please contact Stephanie Rogers-Lewis – Accommodation and Support Manager: Stephanie.Rogers-lewis@cardiff.gov.uk
This post is subject to Disclosure and Barring Service Enhanced checks.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
Attachments