About The Service
Cardiff Council’s Support and Accommodation Service provide accommodation, advice and support to vulnerable single people and families in housing need.
Our services run 24/7 365 days a year.
Our service has had to make large changes and the successful candidates will contribute to the expansion of the service.
About the job
The Supported Accommodation team for families are based in multiple locations across the city.
The role involves the day-to-day running of the Council’s portfolio of supported accommodation, which provides temporary housing for clients and their families who are homeless and assessed as priority need.
As Supported Accommodation Officer, you will have responsibility for a portfolio of properties and clients, building management and organising diversionary activities.
What We Are Looking For From You
We are looking for dynamic, motivated and creative individuals with the ability to foster positive relationships.
This is an exciting opportunity and we are looking for a variety of people from various working backgrounds to make a real difference. Proven experience of working with people with complex behaviours and an understanding of the issues faced by homeless individuals and/or families will be an advantage
You will have experience of working with customers face to face and a commitment to providing a high-quality customer service. You will have good communication, administration and IT skills and the ability to resolve customer disputes in a positive and constructive manner
The ability to speak a community language would be an advantage.
Additional information
This post is subject to Disclosure and Barring Service Enhanced checks.
This is a temporary post, covering maternity, available until 31st July 2024.
Iternal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Head teacher / Governing Body.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
As this is such an interesting role, we would encourage you to have an informal conversation in advance with Alyson Norton – Alyson.Norton@cardiff.gov.uk
The interview process for this role will be held in person or alternatively on a virtual basis using an appropriate online platform. The hiring manager will advise of the interview format as part of the recruitment process. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Alyson Norton - Alyson.Norton@cardiff.gov.uk.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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