About The Service
It is proposed to create a new Senior System Management and Development officer (G6) within the Benefits Assessment Section to support the existing managers.
The caseloads in the teams have dramatically increased due the impact in the increased number of claims across the service as the pandemic continues to effect residents financially. The teams are responsible for administering and paying claims including Free School Meals, Housing Benefit, Council Tax Reduction, Self-Isolation payments and the Winter Fuel Payment scheme.
Many of these cases have unfortunately increased beyond any caseload levels previously seen. Therefore, this post will concentrate on some of the additional work that the system team do and will also be on hand to add additional capacity to the existing team.
About the job
The caseloads in the teams have dramatically increased due the impact in the increased number of claims across the service as the pandemic continues to effect residents financially. The teams are responsible for administering and paying claims including Free School Meals, Housing Benefit, Council Tax Reduction, Self-Isolation payments and the Winter Fuel Payment scheme.
Many of these cases have unfortunately increased beyond any caseload levels previously seen. Therefore, this post will concentrate on some of the additional work that the system team do and will also be on hand to add additional capacity to the existing team.
What We Are Looking For From You
To play the lead role in system development and improvement for the service, identifying opportunities for improvement, and overseeing the implementation of new software.
To be responsible for the effective day to day operation of IT systems, carrying out system administration functions, monitoring, reporting and recording any faults.
To be responsible for the provision of accurate and timely reports including statistical information.
To lead projects relating to system development and implementation, developing and updating project plans and co-ordinating the work of others.
Assisting with the co-ordination of the use of Benefits and Housing systems, ensuring upgrades and new releases are tested and implemented effectively.
To provide assistant and support to other staff and managers regarding the correct operation of computer systems.
To play an active part in the Systems Team, ensuring that good communication is maintained within the team and contributing to the work of the team as a whole.
To deputise for the Manager and provide assistance and cover for other managers and officers within the Service, as is reasonably required.
To communicate with customers and stakeholders and any other interested parties in writing and by telephone.
To carry out any general office duties as reasonably required including maintaining all necessary records and to provide monitoring information as required.
To actively support the development of current and emerging technology.
To participate actively in supporting the principles and practice of equality of opportunity as laid down in the organisation's Equal Opportunities Policy.
To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.
As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.
Additional information
This post is temporary until 31/03/2023.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is subject to a Disclosure and Barring Service Enhanced check.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Suzanne Ventrice (SVentrice@cardiff.gov.uk).
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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