About The Service
The highly acclaimed, multi-award winning Contact Centre provides a customer focused response on a range of Council services to the people of Cardiff and other service users through multiple channels of access including telephone, web contacts, web chat, chat bot, e-mail, voice mail and text. If you are driven by excellent customer service and have a can do attitude then this career opportunity could be for you.
About the job
This is a 1 year temporary post. The post holder will be required to support and advise a wide range of customers and team members and will work with the supervisor to ensure the majority of customer enquiries are resolved at the initial point of contact and that the highest level of customer service is achieved.
What We Are Looking For From You
Successful candidates should be team players with a good appreciation of maximising the benefits of information technology in a customer-focused environment and have the ability to develop and maintain productive working relationships with all service areas to ensure the highest levels of first time call resolution and customer satisfaction.
Additional information
The Contact Centre currently operates between 8:30am – 8pm (currently 6pm) Monday to Friday and an appropriate shift pattern is in place, however these hours/days may be subject to change.
This post is temporary until 31/03/22.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID -19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Mel Waith (Mwaith@cardiff.gov.uk) for a discussion.
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