About The Service
An exciting opportunity has arisen for a committed individual, with excellent customer service skills, to join the Parking Services team within the Civil Parking Enforcement Service.
The Civil Parking Enforcement Service, in line with the Council's powers under the Traffic Management Act 2004, undertakes parking enforcement across Cardiff. Following the issue of Penalty Charge Notices to vehicles that are found to be in contravention, the Parking Services team ensures that all Notices are processed correctly and in accordance with legislation.
About the job
The successful candidates will provide administrative support to the Parking & Moving Traffic Offences teams in progression of all activities associated with the processing of Penalty Charge Notices (PCNs), through to debt recovery stage. You will also assist with the administration of blue badges and resident parking permits, including answering customer queries and processing relevant paperwork.
What We Are Looking For From You
You must be able to communicate clearly and concisely with customers and colleagues in a fair and reasonable manner, both verbally and in writing. You must be able to make informed decisions and able to analyse documents accurately. You must be a team player and a confident IT user.
Additional information
This post is a permanent, full-time post. Hybrid working is possible with a minimum number of agreed office days.
The successful candidates will undertake training and an examination in Notice Processing.
The interviews for these positions will be held in person, in County Hall, Cardiff.
This vacancy is suitable for post share.
If you require further information about this post, please contact Helen Jenkins on 02920 873320 or helen.jenkins@cardiff.gov.uk
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
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