About The Service
An exciting opportunity has arisen for 2 committed individuals, with excellent customer services skills, to join the Parking Services team with the Civil Parking Enforcement Service.
The Civil Parking Enforcement service undertakes parking enforcement across Cardiff, in line with the Council’s powers under The Traffic Management Act 2004. Penalty Charge Notices are issued to vehicles that are found to be in breach of this Act and the Parking Services team ensure that all Notices are processed correctly and in accordance with legislation.
About the job
The successful candidates will provide admin support to the Parking & Moving Traffic Offences Officers in their progression of all activities associated with the processing of Penalty Charge Notices (PCNs), through to debt recovery stage. You will also assist with the administration of blue badges and resident parking permits, including answering customer queries and processing all paperwork.
What We Are Looking For From You
You must be able to communicate clearly and concisely with customers and colleagues in a fair and reasonable manner, both verbally and in writing. You must be able to make uniformed decisions and able to analyse documents accurately. You must be a team player and a confident IT user.
Additional information
These posts are permanent, full times posts, with hybrid working available. However a minimum of 2 office days per week will be required.
The successful candidates will undertake training and an examination in Notice Processing.
The interviews for these positions will be held in person, in County Hall, Cardiff.
These posts are available for post share.
If you require further information about these posts please contact Helen Jenkins on 02920 873320 or helen.jenkins@cardiff.gov.uk
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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