About The Service
ICT is part of the Council’s Customer and Digital Services Directorate.
Its primary functions are:
• to provide high quality IT systems, support and maintenance across the organisation
• to provide strategic advice and guidance to the service areas and their directorates
• to contribute to the delivery of the Council’s Digital First approach set out in the Capital Ambition programme.
The ICT Service consists of several functions including:
• The Service Desk
• Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications
• ICT Services teams delivering network, server and end user computing services
• Security and Compliance
• Enterprise Architecture.
The technologies supported are predominantly based around Microsoft Windows desktop, laptop and server platforms with applications delivered through a range of physical, virtual and cloud infrastructures.
You will have access to a diverse range of learning opportunities to enable you to develop your career path as well as access to regular performance and development reviews.
You should have a desire to work in a busy team environment and be happy to work collaboratively and independently.
About the job
An exciting opportunity has arisen to join Cardiff Council’s Application Support team.
This new post is required to support a Senior Application Support Engineer in providing Service Desk application expertise for the Authority.
The application, Halo Service Desk, is used extensively by a wide range of Council business teams for internal staff to raise support requests and report problems that are pertinent to that area of business. The business areas currently using Halo to support their service delivery include ICT, Facilities Management and our corporate response to Complaints, Compliments and Members’ Enquiries. Each business team has an individual deployment of Halo with their own distinct requirements and configuration giving the successful candidate the opportunity to work with different functions of the organisation and provide solutions according to their needs.
With internal training and mentorship, the post-holder will develop their knowledge of the Halo application technology and functionality to be able to provide expert advice to internal teams, helping them optimize their use of the system to meet their own service delivery needs. This is the primary focus of the post but not exclusively limited to this application. The post-holder will also be required to support other IT applications maintained by the Team.
The role is part of a multi-skilled support team and offers an excellent opportunity to learn from more experienced members of the team.
What We Are Looking For From You
Main Duties and Responsibilities:
• Maintain, configure, support, and develop our Corporate Service Desk application software.
• Provide advice and support to internal business teams so they may achieve maximum benefit from the use of the Service Desk software in accordance with their business needs.
• Assist with implementation, support and maintenance of other non-Service Desk applications as required.
• Establish strong working relationships with third party software suppliers and external organisations in respect of the Service Desk software and other IT applications used by the Council.
• Analyse and assess customer requirements, producing accurate proposals with task estimates and reporting progress.
• Develop all technical, design and support documentation to company standards.
Take personal responsibility for own health and safety and promote compliance ensuring a safe working environment.
Additional information
How to Apply:
You should apply for this post by using our preferred online application form available at https://jobs.cardiff.gov.uk. If it is not possible for you to apply on-line, you may request an application pack by telephoning (029) 20872222 and quoting the job reference.
The Supporting Information section of your application is the most important part. Please pay particular attention to it. It is where you tell us what makes you suitable for the job and will be assessed against the Person Specification above.
You should refer to and address each point of the Person Specification in turn, giving evidence of the skills, experience and knowledge you have in each area by providing practical examples of your capability. Failure to complete this section in this way will considerably reduce the likelihood of you being shortlisted.
Whilst all the information required to apply for this post is contained within this pack or in the online application form, additional information is also available online against the job advert including application guidance notes, full details of the Council’s Behavioural Competency Framework, Equal Opportunities Policy Statement and Employee Charter.
Further Information:
If you require further information about this post or would like an informal chat, please contact Cath Jones, ICT Application Support & Data Team Manager on 029 2087 2153 or Richard Ashton, Senior Application Support Engineer on 029 2087 2150.
Closing Date:
The closing date for applications for this post is 26 / 06 / 2022.
Shortlisting and Interview:
If you have been shortlisted, you will be invited to undertake an interview.
We will contact all applicants to advise them whether or not they have been shortlisted.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Cath Jones, email cathjones@cardiff.gov.uk for a discussion.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
This document is available in Welsh / Mae’r ddogfen hon ar gael yn Gymraeg.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
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