About The Service
An opportunity has arisen for a committed individual with supervisory experience to join the Income Recovery Team, based at County Hall. The team are responsible for the issue, administration and collection of invoices raised by various Council Service Areas for a wide range of council services and charges. The team is busy, as it provides a service to customers and Council Service Areas.
About the job
The successful applicant will join a small busy Team based at County Hall and will work closely with a range of Service Areas across the Council. Service Areas raise invoices for customers who incur charges for various council services.
Duties will include but are not limited to the allocation of daily work to the team, monitoring the completion of tasks to ensure that deadlines are met, interrogation of the SAP system for a range of invoice queries, approving adjustments, handling incoming calls from the public and Council wide service areas, processing payments and negotiation of payment arrangements.
As a senior member of the team, responsibilities will also include attendance at meetings with Service Areas to discuss outstanding invoices and aged debt, and working with Recovery Officers on the production of debt reports from SAP for Service Areas and Senior Management.
What We Are Looking For From You
You will be a highly motivated individual educated to GCSE standard in five or more subjects who is able to work under pressure as the post requires daily deadlines to be met. In addition, records must be monitored and maintained, therefore good IT skills are essential.
The position involves daily telephone contact with members of the public; therefore, it is essential that you can demonstrate confident and assertive communication skills, therefore strong negotiation skills are desirable.
You should have experience of working in a busy office environment and experience of SAP ECC. You should have the ability to work as part of a team and be able to follow complex procedures.
You should also have supervisory experience and experience of dealing with the public and handling incoming calls, and you should demonstrate a flexible approach to work as the duties are many and varied and workloads are high.
To undertake this role, you will need to demonstrate:
- Excellent numeracy skills
- The ability to produce accurate work
- Attention to detail
- Clear verbal and written communication skills
- Proven keyboard skills
- Excellent customer care skills
- Proven organisational skills
- A flexible approach to working in a team setting
A flexible approach to work is essential due to the variation of tasks and numerous deadlines and targets that must be maintained.
Additional information
This post is office based at County Hall with occasional opportunities for working at home.
The vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
For an informal discussion, after reading the job description/person specification, please contact Joe Norman / Sonia Marshall / Emma O’Hanlon/ Fiona Williams on (029) 2087 1280.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
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