About The Service
Rent Smart Wales is the designated Single Licensing Authority for Wales for the private rented sector. The service was established in November 2015 following the implementation of the Housing (Wales) Act 2014 and is hosted by Cardiff Council.
The Act places a legal duty on private landlords of rental properties across Wales to register their rental properties. The Act also places a duty on any landlord or agent conducting letting and managing activities at any rental property in Wales to be licensed. In addition to maintaining the register, the determination of licence applications and enforcement of non-compliance, Rent Smart Wales has a responsibility to regulate all licensees.
Rent Smart Wales benefits from web-based systems designed with the user in mind, contact centre telephone technology and partnership arrangements with the 22 Local Authorities across Wales.
About the job
The role will involve the regulation of commercial agents licensed with Rent Smart Wales to help drive up standards in the Private Rented Sector. This will include conducting desk-based audits of the licensed commercial agent’s processes to ensure compliance with all relevant legislation; liaising with customers, agents and Rent Smart Wales partners, preparing reports for decisions based on findings and attendance at stakeholder meetings and the Residential Property Tribunal, when required. The role will also involve contributing to the development and refinement of processes to ensure the audits are completed effectively, to ensure that licensees are regulated throughout the term of their licence and that licensees understand and comply with their legal obligations.
Additionally, the role may lead on work to ensure the training Rent Smart Wales develops and offers (which is an essential element of the licensing process) is relevant to the needs of the market while also covering important messages from our Stakeholders. The role will not only write, edit and produce innovative training material for Rent Smart Wales courses; it will also have to audit external providers to make sure that their training is of the same high standard.
What We Are Looking For From You
We encourage applicants with a professional manner, who have an enquiring mind, excellent attention to detail, good communication skills and an ability to produce work of a consistently high standard. Additionally, a commitment to delivering continually improving customer focused services.
The successful candidates will need to demonstrate an ability to effectively scrutinise documentation and present their findings in an open, fair and transparent way. Written reports, training material and feedback needs to be written concisely, relevant for the recipient and presented in an accessible way. A general knowledge of private rented housing legislation would be an advantage.
Additional information
The role is office based or working from home is an option (although some office days will be required per month for team meetings, training, etc). Travel across Wales is required.
Holding a full valid driving licence is an essential requirement of the post.
Work on various sites will be a requirement of the post.
Work outside normal office hours will be a requirement of the post.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
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