About The Service
Cardiff Council is looking to recruit highly motivated individuals to assess customer’s entitlement to benefit & grant schemes.
The Benefit Officer posts will be a 6-month temporary contract.
Full training will be provided and will give successful applicants a wide range of useful skills and experience. You will gain experience of dealing with customer enquiries by telephone and in writing. You will also be trained to use various IT systems.
There are no formal qualifications required however experience of working in a Benefits or advice environment is essential. The successful applicants will have good communication skills and the ability to adapt and learn quickly. A positive and customer focused attitude is essential as is the ability to work to targets and deadlines.
This vacancy is suitable for post share.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools-based staff the Headteacher / Governing Body.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Claire Flannagan on 02920 537393.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
About the job
Cardiff Council is looking to recruit highly motivated individuals to assess customer’s entitlement to benefit & grant schemes.
The Benefit Officer posts will be a 6-month temporary contract.
Full training will be provided and will give successful applicants a wide range of useful skills and experience. You will gain experience of dealing with customer enquiries by telephone and in writing. You will also be trained to use various IT systems.
There are no formal qualifications required however experience of working in a Benefits or advice environment is essential. The successful applicants will have good communication skills and the ability to adapt and learn quickly. A positive and customer focused attitude is essential as is the ability to work to targets and deadlines.
This vacancy is suitable for post share.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools-based staff the Headteacher / Governing Body.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Claire Flannagan on 02920 537393.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
What We Are Looking For From You
Cardiff Council is looking to recruit highly motivated individuals to assess customer’s entitlement to benefit & grant schemes.
The Benefit Officer posts will be a 6-month temporary contract.
Full training will be provided and will give successful applicants a wide range of useful skills and experience. You will gain experience of dealing with customer enquiries by telephone and in writing. You will also be trained to use various IT systems.
There are no formal qualifications required however experience of working in a Benefits or advice environment is essential. The successful applicants will have good communication skills and the ability to adapt and learn quickly. A positive and customer focused attitude is essential as is the ability to work to targets and deadlines.
This vacancy is suitable for post share.
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