About The Service
An exciting opportunity has arisen within the Digital Delivery Team as part of Customer & Digital Services. This role is focussed on helping coordinate activities that progress Cardiff’s Digital Agenda and deliver attractive, accessible and easy to use Customer-focussed services across the Council. The Digital Delivery Team is also responsible for reviewing processes to see where automation tools will help with both service delivery and business administration processes.
About the job
This Business Analyst role will be essential to keeping our delivery on track by working with various stakeholders across the Council. Working closely with a Software Engineer and Project Manager key activities for this role will be to capture and refine business requirements suitable for automation using technologies such as RPA (Robotic Process Automation).
A significant aspect of the role will be to engage with Service Areas to identify and map improvements as a result of automation. digital activities in line with the Council’s digital strategy, and reporting progress back to Senior Management through our Project governance structure.
The Post Holder will work closely with the Project Manager within agile delivery teams to help shape the priorities for development. Experience of working within an agile project structure would be ideal but experience of working within multi-disciplined teams on projects would also be beneficial.
What We Are Looking For From You
We’re looking for someone who has experience of delivering significant change activities which have had a positive impact on customers. The successful candidate will have good communication skills with an ability to record and analyse messages from a wide variety of stakeholders. This role has a broad remit and so the successful candidate will have excellent planning skills with experience of co-ordinating multiple workstreams, topics and activities, and an ability to work to tight deadlines.
Along with communicating to stakeholders this role will also be responsible for process mapping and enhancement.
A good understanding of process redesign is a key aspect of this role along with an organised approach to project paperwork and documentation.
Additional information
This post is temporary until 18th July 2025.
When applying for the role it is important to pay close attention to the “additional information section”, here you should write clearly about how you meet each of the criteria, giving an example for each based on previous experiences/education. We are unable to accept CVs for our recruitment process.
This is a hybrid post based at County Hall although the majority of the role is based working from home. Based on service need, there will be a requirement to visit council offices around Cardiff to work with Service Areas.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Ivan Martin Dominguez (ivan.martindominguez@cardiff.gov.uk) for a discussion.
This post is subject to a Disclosure and Barring Service Enhanced check.
The Post operates for 37 hours per week between Monday to Friday
This vacancy is suitable for post share.
Full details of the post are available on the job description and person specification.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
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