ABOUT THE SERVICE
Cardiff Council delivers over 700 different services to our citizens, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services and, whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to the communities we serve across Cardiff.
Our Cardiff Academy Team is looking to employ an Academy Administrator who will either be home based or located at County Hall, Atlantic Wharf, Cardiff, CF10 4UW. This role will involve a significant proportion of home working however you will continue to be supported and engage with team members through Microsoft Teams as well as regular contact onsite.
Cardiff Academy is part of our Human Resources Service, providing training opportunities for Council employees and to other public sector bodies in Cardiff. The successful applicant will work as part of a team to deliver this first class service.
ABOUT THE JOB
In this role you will:
Demonstrate excellent customer service and business administration skills by undertaking reception duties for delegates attending Academy courses, setting up rooms (including virtual reception duties via Microsoft Teams) for training courses, dealing with day to day Academy enquiries via e-mail and telephone, sending out course booking details (Joining Instructions) to course attendees, recording course participation levels and evaluation forms. This will be a combination of tasks being undertaken digitally and face to face.
You will also undertake additional admin duties including the raising of purchase orders using SAP software and collating statistical information relating to Academy courses being delivered.
We are moving to online and homeworking working and you will be encouraged to develop the skills to support this. Where homeworking is required, you will be given the necessary equipment however, you will need to arrange your own internet connectivity.
Additional Notes – Standard working hours 8:30-16:30 however flexibility when required to work outside of these hours Monday to Friday.
WHAT WE ARE LOOKING FOR FROM YOU
You will have experience of working with customers, either on a face-to-face, telephone or e-mail basis, with a commitment to providing high quality customer service. You will have a good IT, communication and organisational skills.
ADDITIONAL INFORMATION
If after reading the job description, you have any questions about the role please contact Rob Owens at Rob.Owens2@cardiff.gov.uk
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When completing your online application, you should tailor your application to the role in the Supporting Information section, stating how you meet each of the essential criteria listed on the Person Specification. You should also state how you meet any desirable criteria as we may use these to shortlist should we receive a large volume of applicants meeting all the essential criteria. The Supporting Information section of the online application form is limited to 4,000 characters – you can upload additional Supporting Information but please do not submit a CV as this is unlikely to provide the information needed. Please read the guidance on how to apply.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that are not your own.
To find out more about or organisation to support your application, or potential future interview, you may find it helpful to find out a little more about the wider role of the Council by following us on Twitter, Facebook, Instagram, subscribe to our YouTube Channel, or by visiting our website www.cardiff.gov.uk
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application: -
Additional Information:-
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