About The Service
Cardiff Council’s Support and Accommodation Service provide accommodation, advice and support to vulnerable single people and families in housing need.
Our services run 24/7 365 days a year.
Due to the Covid19 pandemic, our service has had to make large changes and the successful candidates will contribute to the expansion of the service.
About the job
The Supported Accommodation team for families are based in 3 localities across the city at Ely, Gabalfa and Butetown with two further developments opening in Grangetown and St Mellons in the next year.
The role involves providing an assertive, trauma-informed support service to clients and their families in temporary accommodation, guiding the clients towards securing and maintaining long-term, safe, appropriate accommodation.
As Case Co-Ordinator, you will have responsibility for managing your own case load, supporting clients to identify and engage with the services best suited to them and their family’s needs.
What We Are Looking For From You
We are looking for dynamic, motivated and creative individuals with the ability to foster positive relationships.
This is an exciting opportunity and we are looking for a variety of people from various working backgrounds to make a real difference. Proven experience of working with people with complex behaviours and an understanding of the issues faced by homeless individuals and/or families will be an advantage
You will have experience of working with customers face to face and a good working knowledge of support planning and safeguarding.
You will have good communication, administration and IT skills and the ability to resolve customer disputes in a positive and constructive manner
The ability to speak a community language would be an advantage.
Additional information
This post is subject to Disclosure and Barring Service Enhanced checks.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
As this is such an interesting role, we would encourage you to have an informal conversation in advance with Zoe Atkins zoe.atkins@cardiff.gov.uk
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