About The Service
| To be responsible for delivery of Council projects in the city centre, to ensure the effective delivery of Cardiff as a world class capital city and to develop relationships to ensure that Cardiff's overall economy shows growth and is an attractive and viable destination. To assist in the provision of a clean, safe, attractive and welcoming City Centre.
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About the job
To assist in maintaining high standards of customer care by providing and distributing information, responding to complaints and dealing with queries and requests from local businesses, internal services, the BID, visitors and local residents.
To liaise with relevant partners to report and respond to incidents of crime, anti-social behaviour and street vulnerability including Housing and Outreach Services, Social Services, Probation Services, CCTV and South Wales Police.
Facilitate formal enforcement proceedings with partners by providing witness testimony in writing, operating Body Worn Cameras for evidential purposes and attending court where required.
Undertake enforcement duties including those related to the City Centre’s Public Space Protection Order (PSPO) by the issuing of verbal warnings and Fixed Penalty Notices (FPNs) where breaches in behaviour have occurred under the legislation.
To assist in improving the standards of maintenance in the City Centre by: -
- patrolling the area;
- removing hazards;
- dealing with fly-posting, graffiti, cleansing and maintenance issues;
- undertaking basic DIY tasks;
- identifying and reporting problems and liaising with internal
Council officers and external organisations such as the Police, Fire Service, Big Issue, outreach services, local businesses and the BID to ensure a swift and effective response
- realising operational initiatives that improve the coordination and/ or attractiveness of the City Centre;
- administering first aid training to injured parties and liaising with medical services.
To assist in the coordination, management and promotion of the City Centre including undertaking surveys, gathering and sharing intelligence, distributing information and providing concepts for digital marketing.
To oversee on-site the effective operation of commercial lettings and street trading schemes and helping co-ordinate and manage special events and activities.
- To compile and update documents, emails and spreadsheets daily for recording, coordination and evaluation purposes.
- To submit Key Performance Indicators (KPI’s) on a regular basis to report on performance.
- To manage access into the City Centre Pedestrian Zone and other secured areas.
What We Are Looking For From You
Undertake daily foot patrols of the City Centre and deal with issues throughout the day, evening and night taking account of the seasonal weather conditions.
Have an office base within the City Centre from which administrative tasks can be completed and key equipment collected.
Compile and update documents, emails and spreadsheets daily using a laptop/ PC/ mobile phone. Coordinate activities verbally by phone and radio.
Deal with sensitive issues and confidential matters relating to the City Centre, its clientele and business community.
Undertake basic DIY and use PPE, tools and equipment in the completion of operational and maintenance tasks.
Administer first aid and medical intervention appropriate to the level of training provided.
Have a flexible approach to meet the requirements of the job which involves working a split shift rota system covering both daytime and night-time economies, weekends, Bank Holidays and over the festive period.
Operate a Body Worn Camera device and hand held two-way radio in line with Standard Operating Procedures as part of your everyday PPE/ work uniform.
Deal confidentially with confrontational situations including where individuals are behaving inappropriately, additional support is required and where fines are issued.
Provide witness testimony in writing and attend court where required to support enforcement proceedings.
Additional information
These posts are temporary until 31st March 2025.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
For further information or an informal conversation, please contact Dave Sultana on 07580700271.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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