About The Service
An exciting opportunity has arisen for a committed individual with excellent customer service skills to join the Quality, Appeals & Complaints Team as a temporary, (until 31/1/23), Complaints & Communications Officer.
About the job
You will be responsible for providing high quality responses to all complaints, and also to enquiries from Councillors, Members of the Senedd and Members of Parliament, ensuring these are dealt with in a timely manner.
You should have a desire to work in a fast-paced team environment and work collaboratively with colleagues.
What We Are Looking For From You
You will have good knowledge of Council procedures, dealing with complaints & enquiries and preferably will have experience of working within Local Government.
You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have excellent communication & organisational skills, good IT skills, with the ability to resolve disputes in a positive and constructive manner and a commitment to meeting the customer's needs.
The post-holder will be required to meet corporate deadlines and to ensure responses are of a high standard and accurate.
Additional information
The temporary post is until 31st January 2023.
Internal candidates who wish to apply for the position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
These posts are subject to a Disclosure and Barring Service Standard check.
This vacancy is suitable for post share.
We welcome applications in both Welsh and English. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Liz Crippin on (029) 2038 5885 or by emailing e.c.crippin@cardiff.gov.uk.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
This document is available in Welsh / Mae’r ddogfen hon ar gael yn Gymraeg
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