About The Service
We currently have an exciting opportunity for an individual to join our team as a Contact Centre Supervisor within the Wales Interpretation and Translation Service (WITS). The 24/7 Contact Centre provides a customer focused service for locating and booking interpreters for public sector organisations across Wales. It also provides invaluable advice on linguistic services.
If you are driven by excellent customer service and have a can do attitude then this career opportunity could be for you.
About the job
A Contact Centre Supervisor is required to assist in the management of the Wales Interpretation and Translation Service (WITS). The post holder will be responsible for leading, developing and communicating with a staff group and will work with the WITS Senior Team Leader to develop the service.
What We Are Looking For From You
Successful candidates are likely to be team players with a good appreciation of maximising the benefits of information technology in a customer-focused environment and the ability to develop and maintain productive working relationships to ensure the highest levels of customer satisfaction are achieved.
Additional information
The Contact Centre operates on a 24/7 basis and an appropriate shift pattern is in place however hours may be subject to change.
Staff are working via a hybrid model thus being able to work from home and commute to an office environment when needed.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Nathan Jones (Nathan.Jones@cardiff.gov.uk) for a discussion.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
· Application Guidance
· Applying for jobs with us
· Behavioural Competency Framework
Additional Information:-
· Employee Charter
· Recruitment of Ex-Offenders
· Privacy Notice.
“This document is available in Welsh / Mae’r ddogfen hon ar gael yn Gymraeg
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