About The Service
Telecare Cardiff is looking for a highly motivated individual to join their team of Control Centre Operators.
About the job
The candidate will be responsible for handling a variety of Telecare and out of hours repair calls from start to finish, as well as operating alarm receiving software.
What We Are Looking For From You
The candidate should be educated to GCSE level or equivalent with successful applicants possessing excellent communication and IT skills and the ability to adapt and learn quickly. A positive and customer focused attitude is essential. A genuine desire to help and plenty of empathy are the keys to success in this role. The role operates over a 24-hour rotating shift pattern, meaning the successful candidate will work a combination of morning, afternoon and night shifts.
Additional information
A knowledge of Welsh would be an advantage.
For an informal discussion after reading the job description, please contact Huw Parry-Evans (029) 2053 7080.
This post is subject to a Disclosure and Barring Service Standard check.
This post is part time and will work 28 hours per week; the post is subject to night, weekend and bank holiday enhancements for shifts covering these periods.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
The interview process for this role will be held face to face and may include an additional task.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
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