About The Service
Cardiff Council delivers over 700 different services to our citizens, visitors, and businesses across the City. As a local government organisation, our customers depend on us to deliver our essential services every day and, whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to the communities we serve.
As it is important that our workforce better reflects the communities we serve, you must live in Cardiff to apply for this role and you can check your postcode falls within the boundaries of Cardiff here: http://ishare.cardiff.gov.uk/mycardiff.aspx
Our HARBOUR AUTHORITY, PARKS AND VISIT CARDIFF Teams are looking to employ a Corporate Apprentice (Level 3) based at Queen Alexandra House, CF10 4LY, Bute Park Education Centre, CF10 3DX and County Hall CF10 4LY to contribute to our Service helping us to deliver community liaison projects and events as well as marketing of key venues and destination marketing around Cardiff Bay, Flat Holm, Bute Park and visitors to Cardiff to maximise the tourism and visitor offer for the economic benefit of Cardiff. The postholder will also gain valuable experience in other Parks, Leisure and Sport as assistance is required.
This role may involve home working at times but the main base for the role will be at the Harbour and/or Bute Park offices and County Hall/Cardiff Castle.
About the job
In this Corporate Apprentice (Level 3) role you will learn to: support the Harbour Authority, Bute Park and Visit Cardiff marketing teams, as well as other teams as required, to support the delivery of destination marketing, events and projects that will raise the profile of venues including Flat Holm, Bute Park, Cardiff Barrage, Cardiff Wetlands, Cardiff Castle and Cardiff as a destination to directly influence the number of visitors and income generated, thus contributing to the economic impact of the city.
This will include learning to: use the principles of social media to deliver digital and social media advertising and promotion to increase our venues footfall and income; assist with plans and delivery of destination marketing events; an introduction to search engine and content management to market a range of venues in Cardiff; collect and organise market research data; contribute to measuring market performance; working with others in a business environment; learning to provide excellent customer service skills by telephone, email or face to face; working digitally to provide an efficient and effective service and respond to customer enquiries; undertake general office administration in a digital environment; use various software applications such as Word, Excel and design software
Full training will be provided and our Teams will help and encourage you to develop in the role and you will be encouraged to take on a variety of duties. You will receive supervision and on the job training and will have a named mentor to support you to deliver an efficient and effective service in a positive, customer-focused manner.
The Corporate Apprentice & Trainee Scheme also provides opportunities to enhance your transferrable skills to help support your career progression.
Many of our teams have moved to online and homeworking and you will be encouraged to develop the skills to support this. Where homeworking is required, you will be given the necessary equipment however, you will need to arrange your own internet connectivity (some support may be available to help with this).
There may be a need for some occasional evening and weekend working
This role includes a Welsh Government Apprenticeship Framework Qualification in Digital Marketing Level 3. *Please check your eligibility to apply for this role using the information listed in the Additional Information section below and in the Person Specification for this role.
What We Are Looking For From You
Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are interested in our work, keen to learn in the role and in helping us making a difference to our customers by delivering exceptional public services in Cardiff.
Our Corporate Apprentices gain valuable experience working for the largest Council in Wales. Whilst we cannot guarantee that the appointed candidate will go on to secure a further role at the end of this initial contract, they will be supported and encouraged to take advantage of the many opportunities available within our organisation, in order to progress their career.
Additional information
If after reading the job description, you have any questions about the role please contact Natalie Taylor on 029 2087 7941 or Gemma Simons on 07929 741142
To be eligible to apply for this role you must live in Cardiff. Please check your postcode falls within the boundaries of Cardiff here: http://ishare.cardiff.gov.uk/mycardiff.aspx
You can apply for this role if you have not already gained the apprenticeship qualification (or NVQ) offered in this role, at the same Level or higher.
You may be able to apply for other Corporate Apprentice roles offering a different qualification route, or our Corporate Trainee roles (or other Council vacancies) provided you meet the essential criteria. Please check our other vacancies at www.cardiff.gov.uk/jobs
This post is not suitable for post share.
This post is temporary for 21 months if worked full time, or longer if worked part time. Most roles are based on a 37 hour week although many roles can be worked on a part time basis and at least 16 hours per week for apprentice roles.
When completing your online application, you should tailor your application to the role by giving examples, in the Supporting Information section, of how you meet each of the essential criteria listed on the Person Specification. You should also state how you meet any desirable criteria as we may use these to shortlist should we receive a large volume of applicants meeting all the essential criteria. The Supporting Information section of the online application form is limited to 4,000 characters – you can upload additional Supporting Information but please do not submit a CV as this is unlikely to provide the information needed. Please read the guidance on how to apply.
To find out more about or organisation to support your application, or potential future interview, you may find it helpful to find out a little more about the wider role of the Council by following us on Twitter, Facebook, Instagram, subscribe to our YouTube Channel, or by visiting our website www.cardiff.gov.uk We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
If you need help with your application please contact our Into Work Services Teamat www.intoworkcardiff.co.uk.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
Attachments