About The Service
You will earn £25,949 a year working full time (37 hour a week), or £13.45 per hour pro rata, as we are a Voluntary Living Wage employer. The Living Wage is reviewed each year and Cardiff Council reserves the right to make changes to, or remove, the Living Wage Supplement.
Our Performance & Insight Team is looking to employ a Corporate Apprentice (Level 3) Service Performance Analyst based at County Hall, Cardiff Bay, CF10 4UW to contribute to our Service, helping us to deliver our Corporate priorities.
Who We Are:
We are a team of analysts and change and improvement specialists working closely with the Corporate Centre of the Council.
What We Do:
We lead on projects focussed on performance improvement and business intelligence, while also supporting routine performance management activities, including providing updates on corporate objectives and Key Performance Indicators (KPIs)
Examples of Our Work:
- Reporting on the steps and measures from the Council’s Corporate Plan through quarterly performance reports, half-year, and full-year assessments.
- Supporting directorates in the completion of their Directorate Delivery Plans.
- Analysing data on priority issues and producing insight / recommendation reports.
- Delivering business intelligence projects, focussed on the automation and visualisation of performance data and information (for example, via Microsoft Power BI).
This role will involve predominantly home working however our Team is based in County Hall (Cardiff Bay, CF10 4UW) and occasional travel to and working from the office may be required.
Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services, every day. Whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to our communities. As it is important to us that our workforce better reflects the communities we serve, and that we support our residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Apprentice role. Check your postcode here: http://ishare.cardiff.gov.uk/mycardiff.aspx
This role will involve working online from home and/or a mix of home and office (hybrid) working.
About the job
In this Corporate Apprentice (Level 3) Service Performance Analyst role you will:
Assist the Performance & Insight Team to deliver the Council’s Planning and Performance Framework, ensuring that performance data is routinely collected, reviewed, analysed and clearly presented utilizing data visualisation software (Power BI). This work has the potential to help support and influence decision making at an operational, Service Area and Corporate level depending on the project scope and scale.
To achieve this, you will develop specific Business Analysis techniques to collect, manipulate and analyse a wide variety of complex data. To facilitate this, a base knowledge of common Microsoft Office applications (such as Excel, Word and Outlook) would be extremely advantageous.
You will gain additional knowledge and experience of more bespoke software applications for example Microsoft Visio and Power BI to enhance data gathering, automation and presentation skills. Having knowledge and experience with this software (or similar / equivalent e.g. Tableau) already would also be beneficial to being able to hit the ground running in this role.
As well as having the opportunity to be involved with new and emerging workstreams and projects, there are a number of Corporate products (for example, Management Dashboard, Corporate Performance Dashboard, City Dashboard etc.) we have produced that require regular on-going maintenance, scheduled improvements and data refreshing.
In this role you will also develop effective working relationships with different Service Areas and Teams across the Council and potentially partner organisations, supporting joint working and collaboration to address data challenges.
Specific day-to-day tasks will include things like; Power BI dashboard maintenance (including producing training guides and how-to documentation), Data analysis, data visualisation (producing graphs, charts etc.), producing reports / summarising of key findings, data modelling, upholding GDPR and data protection standards.
To support your development, you will undertake a Welsh Government Apprenticeship Framework Qualification in Data Analytics at Level 3 in the role and will receive on the job training and supervision to help you deliver an efficient and effective service in a positive and customer focussed manner. You will also be supported by your manager and a named mentor who will encourage you to develop a range of transferrable skills to support your career progression.
Many of our teams work online with a mix of home and hybrid (office) working. Where homeworking is required, you will be given the necessary equipment and training, however, you will need to arrange your own internet connectivity (support may be available to help with this).
If after reading the job description, you have any questions about the role please contact Kane Woodking (Email / Teams: Kane.Woodking@Cardiff.gov.uk)
What We Are Looking For From You
Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are keen to learn in the role, are interested in our work and in helping us to make a difference to our customers by delivering exceptional public services in Cardiff.
As a Corporate Apprentice, you will gain valuable experience working for Cardiff - the largest Council in Wales. Although we cannot guarantee that you will go on to secure a further role at the end of the initial contract, you will be supported and encouraged to take advantage of the many opportunities available within our organisation to help progress your career.
To be eligible to apply for this role, you must live in Cardiff and have not already gained the apprenticeship qualification (or NVQ equivalent) offered in this role at the same Level or higher. Please check your address falls within the boundaries of Cardiff here: http://ishare.cardiff.gov.uk/mycardiff.aspx
Graduates living in Cardiff are not eligible to apply for Level 2 Apprenticeship roles but may be eligible to apply for other roles, including Level 3 apprenticeships or above, provided their degree modules are different to the apprenticeship qualification content offered in the role.
If you are not eligible to apply for this role, you may be eligible for our other advertised roles. Please check our other vacancies at www.cardiff.gov.uk/jobs
Additional information
This post is not suitable for post share.
Shortlisting Date: 17/11/26 - 18/11/26
Interview Date: 01/12/26 - 02/12/26
This post is temporary for 21 months if worked full time, or longer if worked part time. Most roles are based on a 37-hour week though many roles can be worked on a part time basis at a minimum of 16 hours per week for apprentice roles.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
To be considered for shortlist and interview you must provide examples on your application of how you meet all Essential Criteria. You should also include examples to evidence your match to as many of the Desirable Criteria as possible, as we may also use these to shortlist where we receive a large volume of applications from candidates meeting all of the Essential Criteria. Include your examples in the relevant Supporting Information sections of the online application form. Do not upload a CV as this is unlikely to meet shortlisting requirements.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application: -
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