About The Service
Cardiff Council aims to provide a high quality, accessible housing finance service. The Service currently has a permanent full-time 37 hours vacancy for a Grade 5 Debt Enforcement Officer within the Housing Finance Team
About the job
The Debt Enforcement Officer will be responsible for the recovery of sundry debts including housing benefit overpayments, former tenant arrears, rechargeable repairs, service charges and other miscellaneous debts.
There will also be a requirement to represent the Council at county court hearings and carry out visits in customers’ homes.
What We Are Looking For From You
Essential requirements include the ability to communicate well by phone, in person or on writing and being able to deal with difficult conversations with customers.
The Debt Enforcement Officer will also need to be able to apply a methodical approach when gathering information, be able to follow complex procedures and have experience of ICT.
Additional information
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The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Hannah Arthur on 02920537500.
For an informal discussion, after reading the job description and personal specification, please contact Acting Debt Enforcement Manager Hannah Arthur on (029) 20 537500.
This vacancy is suitable for post share.
We welcome applications in both Welsh and English. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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