About The Service
A new opportunity has arisen for a committed individual, with excellent customer service skills to join our Systems and Stock team within the Community Hubs & Libraries
Hub teams support customers by providing advice on a wide range of council services including full library provision.
About the job
The successful candidate will be responsible for: maintaining, promoting and enhancing the Community Hub websites & digital platforms to ensure maximum exposure.
What We Are Looking For From You
You will be required to assist and support the Digital Officer in the maintenance, management & creative development of effective Hub & library services including the All Wales Library Management system, workflows and Net loan Management
You will have excellent IT and organisational skills, being required to gather information for statistical reports.
You will have experience of assisting staff and of delivering creative solutions to ensure IT systems are fit for purpose.
You will have excellent customer service skills, be flexible, play an active part in the Hubs/Libraries teams ensuring that good communication is maintained within the team, and contribute to the work of the team as a whole.
Additional information
This post is temporary until 31st March 2022
The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.
Weekend and evening working will be required on a rota basis and location of work may vary.
This post is suitable for job share.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). The relevant Chief Officer may only approve requests or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID-19 circumstances, the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please email Trudie.Allen@cardiff.gov.uk
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