About The Service
Cardiff Family Advice and Support is an innovative and progressive service within the directorate of Children’s Services in Cardiff Council. Accredited with a Families First Quality Award, the service provides high quality information, advice and assistance for babies, children, young people, families and professionals across the city.
The service utilises a family centred, strengths based and inclusive approach, to identify the most appropriate support that will meet the wellbeing needs of both individuals and the family as a whole. The teams within the service work collaboratively with a range of professionals and partners to ensure support is at the right level and at the right time.
About the job
The post holder will work as part of the Family Gateway Team to provide information, advice and assistance to families and professionals, both in respect of services directly provided by Early Help and those provided by other partner agencies. Contact with families or those referring into the service is facilitated through telephone calls, web chat and e-mail.
We will offer you:
- A friendly and supportive working environment
- Regular support and supervision to support you in your work.
- A wide and extensive training programme with opportunities to train in specific areas.
- Systems and technology which enable and promote hybrid working.
- An opportunity to deliver a service to babies, children, young people and their parents/carers that make a difference to them and their wellbeing.
What We Are Looking For From You
We are looking for people with:
- Enthusiasm, motivation and positivity
- Resilience and the ability to respond positively under pressure.
- A passion for making a difference to the lives of families across the city.
- A comprehensive understanding of the needs of babies, children, young people and families.
- Proven experience of building effective working relationships with a diversity of individuals and groups.
- Skills to build rapport effectively and quickly through the use of excellent interpersonal skills.
- An ability to provide clear and accurate information and advice.
- A comprehensive working knowledge of the Microsoft package and or case management systems.
The right individual will also be able to recognise whether an individual is at risk and be able to consult and liaise with Social Workers and with other professionals or partner agencies as required.
Additional information
For further information or an informal discussion about this post, please contact Bethany Keenan, Family Gateway Team Leader on 07811 703599.
This post is temporary until 31/03/2026.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is subject to an Enhanced Disclosure and Barring Service check.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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