About The Service
Housing Options provides advice and assistance under the Council’s corporate duty to help clients who are homeless or at risk of homelessness. The service provides assistance to vulnerable people when they are in greatest need.
About the job
The post holder will be expected to provide advice and assistance at first point of contact, to clients who have applied as homeless to the Council. This includes responding to queries through telephone and email contact and generally supporting the roles of the Frontline Assessment Officers by assisting with progressing homeless applications through investigations and enquiries.
What We Are Looking For From You
Experience of working with the public, in a housing related environment will be an advantage. You will need the skills to cope under pressure in a busy and challenging environment.
You may be required to work until 18:00 hours to meet the demands of a very busy service.
Additional information
This post is temporary until 31/03/2025.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is subject to Disclosure and Barring Service Standard checks.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
This vacancy is suitable for post share.
The interview process for this role will be held in person or alternatively on a virtual basis using an appropriate online platform. The hiring manager will advise of the interview format as part of the recruitment process. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Denise Wheten - DWheten@cardiff.gov.uk.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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